Please read before ordering for pick-up: Orders do not have to be placed online to purchase from our stores. The Los Angeles and San Diego locations are both full retail stores and customers can always walk in and make a purchase. The online inventory is not fully reflective of what is currently in-stock at our stores, so please call before hand if there is a particular model you are looking for. We always recommend coming in to the store to browse our selection if you can, we have more models in our stores than we offer online.
Ordering for Pick-up
Ordering a bike for pick-up is a great option if you know what bike you want, and you want to ensure it will be ready upon your visit to the store. Orders can be placed online for pick-up at either our Los Angeles store or are San Diego store. Orders can either be picked up assembled or unassembled. If ordered for pick-up unassembled there will be no additional fees. If you elect to pick your bicycle up assembled there will be an additional $20 assembly fee added on to your order total. Accessories can also be ordered for pick-up. Certain accessories can be picked up assembled, those items are baskets, child carriers and trailers, back racks, and grips. If you choose to pick any of these items up assembled or installed on your bicycle there will be an additional charge added on to your order. The fee varies based on the item, if you add the item to your shopping cart it will tell you the fee. All of the prices advertised online are the same in-store unless otherwise noted.
When orders are placed online for pick-up the credit card used will not be charged until the bicycle is picked up. This is to ensure everything is to the satisfaction of the customer before being charged. Please bring the card to the store that you used online. We understand that the purchaser will not always be present at the time of pick-up. In these instances we will need the person picking up the bike to have the credit card information in some form. We will need the credit card number, expiration date, and 3 digit security code from the back of the card. This is to ensure the safety of the customer and our stores.
Pick-up Completion Time
Pick-up orders will be ready in 5 - 7 business days from the date of purchase. (Plus one day for processing) Often pick-ups are completed sooner, but please do allow 5 - 7 business days for your bicycle to be ready. Of course our teams will do their best to speed up the process and get your order completed as soon as possible. As soon as your order is ready for pick-up someone from our team will be in contact to let you know your order is ready to be picked up. To check the status on pick-up orders please contact the store directly that you choose to pick your order up from.
Expedited Pick-up Option
We also offer an Expedited Pick-up Option for an additional fee. This ensures your order will be ready within three business days of the date of purchase. For bicycle pick-ups the cost is $20 per bicycle and for parts or accessory orders the cost is $5 per accessory or part. Pick-up orders can never be picked up the same day they are placed online, it takes at least one business day for the order to be processed. If you would like to purchase a bicycle that day, please come in to one of our stores and we will be glad to help you. Please note if you select the Expedited Pick-up Option and at the time of pick-up it is decided you want to change your order or cancel you will still be charged the corresponding Expedited Pick-up fee.
As noted above we will need the credit card or card information used online to place the pick-up order to be present at the time of pick-up. In addition, the person picking up the order will need the Order ID or Order Number, without one of these numbers we cannot release the bike to them.
Your order will be held in our stores for two weeks after the order was placed. If the item(s) are not picked-up within this time period your order will be canceled and your credit card will not be charged.